Frequently Asked Questions
We are happy to answer any questions you have. If there’s something not addressed in the general questions below, feel free to call us at (805) 495-6866.
When should I go to the ER instead of Urgent Care?
At Urgent Care, we treat most illnesses and injuries. If you are concerned that you are experiencing a serious medical emergency, please dial 911 or proceed to the nearest emergency room.
What insurance do you take?
We accept a variety of insurance plans including PPO, HMO, and Medicare. See our insurance page for a complete list.
Do I need to make an appointment?
No need to make an appointment. Come by anytime during normal business hours.
Can I make a payment over the phone?
Yes we do! Call (805) 495-6866 anytime during normal business hours and we’ll be happy to assist you.
What illnesses and injuries do you treat?
We treat everything from allergies, rashes, and flu to sprains and broken bones. For more information, see illness & injury.
How long will I have to wait to be seen?
Wait times vary. Once you are registered at the front, our back-office staff will bring you back for your history and vitals. If you’re a new patient, you can save time by filling out a new patient registration form.
Are you setup for virtual telemedicine consultations?
Yes, we are! You can now receive medical care without leaving home! Find out more by visiting Virtual Care.
Why didn't I receive an antibiotic?
Doctors do not always prescribe antibiotics, especially if an illness is viral.
About Our Services
Thousand Oaks Urgent Care conveniently fills the gap between your primary care physician (PCP) that you can’t see soon enough, and the emergency room. Our goal is to provide a well-rounded experience for each individual. All our providers are Board Certified and committed to a high level of skilled health care services.
At our other clinic, Newbury Park Urgent Care, we provide primary care in addition to our standard services for certain physicians. Please call to make an appointment.
Women's Health Exam
Women’s health exams are available upon request. Services include:
- Pap Smear
- Contraceptive Counseling
- Menopause Counseling
- Mestruation Problems
(Includes Pap-Smear Lab Fee’s)
Men's Health Exam
Men’s health exams are available upon request. Services include:
- Testicular/Prostate Exam
(Includes PSA Lab Fee)
We offer on-site physical therapy with a licensed Physical Therapist at our Newbury Park Urgent Care clinic, who is an expert in Workers Comp, Orthopedic Surgery Recovery and specialized Functional Manual therapy.